Top 261 CRM SALES Questions to Grow

What is involved in CRM SALES

Find out what the related areas are that CRM SALES connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a CRM SALES thinking-frame.

How far is your company on its CRM SALES journey?

Take this short survey to gauge your organization’s progress toward CRM SALES leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which CRM SALES related domains to cover and 261 essential critical questions to check off in that domain.

The following domains are covered:

CRM SALES, Sustainable market orientation, Stock market, Business analysis, Organizational engineering, Oracle Corporation, Marketing research, Financial management, Financial statement, Service management, Customer equity, Social science, Knowledge economy, Brand management, Corporate law, Organizational architecture, Churn rate, Sales management, Organizational behavior, International business, Process management, Limited liability company, Bain & Company, Business process, Advisory board, Socially responsible marketing, Market segmentation, Business model, Change management, Database marketing, Public finance, Demographic data, Financial audit, Open economy, Organizational patterns, Corporate crime, Microsoft Dynamics CRM, Cash conversion cycle, Corporate governance, State-owned enterprise, Yelp, Inc., SAP AG, Customer retention, National Diet Library, Commercial law, Average revenue per user, Distributed management, Value creation, Data collection, Project management, Talent management, Berkman Center for Internet & Society, Google Plus, Bullwhip effect, Integrated management, Corporate liability, Privacy law, Mainframe computer, Multichannel marketing, Customer satisfaction, Business judgment rule, Operations management for services:

CRM SALES Critical Criteria:

See the value of CRM SALES tasks and find out.

– What are the record-keeping requirements of CRM SALES activities?

– What business benefits will CRM SALES goals deliver if achieved?

– Is CRM SALES Required?

Sustainable market orientation Critical Criteria:

See the value of Sustainable market orientation strategies and be persistent.

– Is there a CRM SALES Communication plan covering who needs to get what information when?

– Do we monitor the CRM SALES decisions made and fine tune them as they evolve?

– Are there CRM SALES Models?

Stock market Critical Criteria:

Judge Stock market issues and give examples utilizing a core of simple Stock market skills.

– How do you determine the key elements that affect CRM SALES workforce satisfaction? how are these elements determined for different workforce groups and segments?

– To what extent does management recognize CRM SALES as a tool to increase the results?

– Think of your CRM SALES project. what are the main functions?

Business analysis Critical Criteria:

Pay attention to Business analysis goals and assess and formulate effective operational and Business analysis strategies.

– What happens to the function of the business analysis in user story development?

– How does the organization define, manage, and improve its CRM SALES processes?

– Can we do CRM SALES without complex (expensive) analysis?

– Is the scope of CRM SALES defined?

Organizational engineering Critical Criteria:

Reconstruct Organizational engineering decisions and use obstacles to break out of ruts.

– Among the CRM SALES product and service cost to be estimated, which is considered hardest to estimate?

– Do the CRM SALES decisions we make today help people and the planet tomorrow?

– How do we maintain CRM SALESs Integrity?

Oracle Corporation Critical Criteria:

Apply Oracle Corporation risks and catalog Oracle Corporation activities.

– Are there any disadvantages to implementing CRM SALES? There might be some that are less obvious?

– Does the CRM SALES task fit the clients priorities?

– How can skill-level changes improve CRM SALES?

Marketing research Critical Criteria:

Own Marketing research adoptions and reduce Marketing research costs.

– How do we Identify specific CRM SALES investment and emerging trends?

– In what way(s) did marketing research help shape CRM?

– Have all basic functions of CRM SALES been defined?

Financial management Critical Criteria:

Confer over Financial management results and frame using storytelling to create more compelling Financial management projects.

– Which customers cant participate in our CRM SALES domain because they lack skills, wealth, or convenient access to existing solutions?

– What is the source of the strategies for CRM SALES strengthening and reform?

Financial statement Critical Criteria:

Illustrate Financial statement decisions and research ways can we become the Financial statement company that would put us out of business.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new CRM SALES in a volatile global economy?

– How do your measurements capture actionable CRM SALES information for use in exceeding your customers expectations and securing your customers engagement?

– What other organizational variables, such as reward systems or communication systems, affect the performance of this CRM SALES process?

– How Are Financial Statements Used?

Service management Critical Criteria:

Read up on Service management management and define Service management competency-based leadership.

– We are are often challenged to reduce our overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– Client participation is one of the best indicators of program quality. if participation is low or declining, it may be an indicator of customer dissatisfaction with one or more aspects of the program. what client involvement is there with the current program?

– Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– What are our key differences between ITAM IT asset management and ITSM IT service management?

– Do we have a high level of process automation connecting our asset and Service Management?

– Which is the correct combination of concepts and Service Management processes?

– What best practices are relevant to your service management initiative?

– Is there a defined enterprise it tool strategy and architecture model?

– What metrics will be provided and are they relevant?

– Will we be eligible for ISOIEC 20000 certification?

– What Processes are currently specified and used?

– What software do I have and why do we have it?

– What does the field technician need to do?

– What is Service Management?

– How is it integrated?

– WHAT IS Service Management?

Customer equity Critical Criteria:

Discuss Customer equity visions and create a map for yourself.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these CRM SALES processes?

– Why are CRM SALES skills important?

Social science Critical Criteria:

Add value to Social science tasks and assess what counts with Social science that we are not counting.

– What tools do you use once you have decided on a CRM SALES strategy and more importantly how do you choose?

– Will CRM SALES deliverables need to be tested and, if so, by whom?

– Who needs to know about CRM SALES ?

Knowledge economy Critical Criteria:

Examine Knowledge economy risks and describe which business rules are needed as Knowledge economy interface.

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a CRM SALES process. ask yourself: are the records needed as inputs to the CRM SALES process available?

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about CRM SALES. How do we gain traction?

– How do senior leaders actions reflect a commitment to the organizations CRM SALES values?

Brand management Critical Criteria:

Differentiate Brand management leadership and optimize Brand management leadership as a key to advancement.

– How do we make it meaningful in connecting CRM SALES with what users do day-to-day?

– Is a CRM SALES Team Work effort in place?

Corporate law Critical Criteria:

Judge Corporate law planning and get the big picture.

– Does our organization need more CRM SALES education?

– Is Supporting CRM SALES documentation required?

Organizational architecture Critical Criteria:

Administer Organizational architecture governance and assess and formulate effective operational and Organizational architecture strategies.

– What are the key elements of your CRM SALES performance improvement system, including your evaluation, organizational learning, and innovation processes?

– What are the business goals CRM SALES is aiming to achieve?

Churn rate Critical Criteria:

Check Churn rate failures and attract Churn rate skills.

– What is the churn rate and how is it related to CRMS?

– Does CRM SALES appropriately measure and monitor risk?

– How can you measure CRM SALES in a systematic way?

– What will drive CRM SALES change?

Sales management Critical Criteria:

Air ideas re Sales management failures and overcome Sales management skills and management ineffectiveness.

– At what point will vulnerability assessments be performed once CRM SALES is put into production (e.g., ongoing Risk Management after implementation)?

– Are assumptions made in CRM SALES stated explicitly?

– What are the short and long-term CRM SALES goals?

Organizational behavior Critical Criteria:

Have a session on Organizational behavior leadership and catalog Organizational behavior activities.

– Should organizational behavior management expand its content?

– How Do We Know What We Know about Organizational Behavior?

– How to deal with CRM SALES Changes?

International business Critical Criteria:

Air ideas re International business visions and do something to it.

– What are the disruptive CRM SALES technologies that enable our organization to radically change our business processes?

– Do several people in different organizational units assist with the CRM SALES process?

– How important is CRM SALES to the user organizations mission?

– Organizational structure for international business?

Process management Critical Criteria:

Infer Process management tactics and know what your objective is.

– What process management and improvement tools are we using PDSA/PDCA, ISO 9000, Lean, Balanced Scorecard, Six Sigma, something else?

– What vendors make products that address the CRM SALES needs?

– What are the long-term CRM SALES goals?

Limited liability company Critical Criteria:

Understand Limited liability company strategies and pioneer acquisition of Limited liability company systems.

– How do we go about Comparing CRM SALES approaches/solutions?

– What about CRM SALES Analysis of results?

Bain & Company Critical Criteria:

Consult on Bain & Company goals and separate what are the business goals Bain & Company is aiming to achieve.

– What are your current levels and trends in key measures or indicators of CRM SALES product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

– Consider your own CRM SALES project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– What are specific CRM SALES Rules to follow?

Business process Critical Criteria:

Have a session on Business process decisions and balance specific methods for improving Business process results.

– Have senior executives clearly identified and explained concerns regarding Customer Service issues and other change drivers, and emphasized that major improvements are imperative?

– To what extent will this product open up for subsequent add-on products, e.g. business process outsourcing services built on top of a program-as-a-service offering?

– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?

– Has business process Cybersecurity has been included in continuity of operations plans for areas such as customer data, billing, etc.?

– Are interruptions to business activities counteracted and critical business processes protected from the effects of major failures or disasters?

– When conducting a business process reengineering study, what should we look for when trying to identify business processes to change?

– Do you design data protection and privacy requirements into the development of your business processes and new systems?

– What finance, procurement and Human Resources business processes should be included in the scope of a erp solution?

– Do the functional areas need business process integration (e.g., order entl. billing, or Customer Service)?

– Do we have detailed information on the business process for refunds and charge backs if they are required?

– Do changes in business processes fall under the scope of Change Management?

– What would Eligible entity be asked to do to facilitate your normal business process?

– What business process supports the entry and validation of the data?

– How will business process and behavioral change be managed?

– What/how are business processes defined?

– What is the business process?

Advisory board Critical Criteria:

Adapt Advisory board visions and find out.

– Is maximizing CRM SALES protection the same as minimizing CRM SALES loss?

– Do we all define CRM SALES in the same way?

– How do we go about Securing CRM SALES?

Socially responsible marketing Critical Criteria:

Survey Socially responsible marketing engagements and raise human resource and employment practices for Socially responsible marketing.

– What management system can we use to leverage the CRM SALES experience, ideas, and concerns of the people closest to the work to be done?

Market segmentation Critical Criteria:

Inquire about Market segmentation tasks and display thorough understanding of the Market segmentation process.

– Can we establish a new market segmentation strategy focused on potential profitability and willingness to purchase?

– Do we have past CRM SALES Successes?

Business model Critical Criteria:

Consider Business model failures and inform on and uncover unspoken needs and breakthrough Business model results.

– How can we create a secure environment to protect our data, especially when new business models like cloud computing and mobility leave us with little control over it?

– How can we take rapid and informed action given the dramatic changes the IoT will make to our traditional business models?

– Will CRM SALES have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– What applications will first become mainstream and under which business model will they operate?

– Why is it important to have senior management support for a CRM SALES project?

– How well does the product fit our current and planned business model(s)?

– What potential megatrends could make our business model obsolete?

Change management Critical Criteria:

Contribute to Change management issues and describe which business rules are needed as Change management interface.

– In terms of change focus, leaders will examine the success of past strategic initiatives and the concrete Change Management that accompanied them. is the overall strategy sound?

– What are your results for key measures or indicators of the accomplishment of your CRM SALES strategy and action plans, including building and strengthening core competencies?

– Do you have resources, processes, and methodologies in place to provide training and organizational change management services?

– What are some concrete ways to help executives understand the value of change management?

– Does the service providers Change Management process match the customers needs?

– How effective is your organization with organizational change management?

– What are common barriers to using Change Management in practice?

– What change management practices does your organization employ?

– Are Organizational Change managements best practices (eg Kotter) applied?

– How pro-active is the Organizational Change Management Plan?

– When is Change Management used on a project at which level?

– When and how is Change Management used on a project?

– When is Change Management used on a project?

– Why do we need Change Management?

Database marketing Critical Criteria:

Deduce Database marketing decisions and suggest using storytelling to create more compelling Database marketing projects.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your CRM SALES processes?

Public finance Critical Criteria:

Trace Public finance goals and secure Public finance creativity.

– Risk factors: what are the characteristics of CRM SALES that make it risky?

– Is there any existing CRM SALES governance structure?

Demographic data Critical Criteria:

Ventilate your thoughts about Demographic data adoptions and slay a dragon.

– Are we making progress? and are we making progress as CRM SALES leaders?

Financial audit Critical Criteria:

Accumulate Financial audit projects and assess what counts with Financial audit that we are not counting.

Open economy Critical Criteria:

Accumulate Open economy tactics and point out Open economy tensions in leadership.

– What other jobs or tasks affect the performance of the steps in the CRM SALES process?

– Meeting the challenge: are missed CRM SALES opportunities costing us money?

Organizational patterns Critical Criteria:

Closely inspect Organizational patterns adoptions and be persistent.

Corporate crime Critical Criteria:

Be responsible for Corporate crime strategies and prioritize challenges of Corporate crime.

– Does CRM SALES analysis isolate the fundamental causes of problems?

Microsoft Dynamics CRM Critical Criteria:

Revitalize Microsoft Dynamics CRM leadership and improve Microsoft Dynamics CRM service perception.

– Customer Service What is the future of CRM with regards to Customer Service five years from now, What Technologies would affect it the most and what trends in Customer Service landscape would we see at that time?

– How do we deal with the most important challenge of a crm program: how do we get a single version of the customer truth?

– Can the customer work with you to conduct separate disaster recovery tests in order to test/validate readiness?

– Support – how can we drive support for using the escalation processes for service, support and billing issues?

– Do you have a mechanism in place to quickly respond to visitor/customer inquiries and orders?

– When shipping a product, do you send tracking information to the customer?

– What do you consider a short call and what is the threshold in seconds?

– Have you integrated your call center telephony to your crm application?

– How many current users will maintain and access the crm program?

– What is our core business and how will it evolve in the future?

– What services can we perform that merit premium margins?

– What storage quotas should be applied to each mailbox?

– Does Customer Knowledge Affect How Loyalty Is Formed?

– How much data is the right amount of data to collect?

– Does the user have permission to create activities?

– What is the vendors reach in a particular market?

– Is the e-mail tagging performance acceptable?

– What are the best social crm analytics tools?

– What happens to reports?

– When do they buy?

Cash conversion cycle Critical Criteria:

Map Cash conversion cycle failures and attract Cash conversion cycle skills.

– How will you know that the CRM SALES project has been successful?

Corporate governance Critical Criteria:

Check Corporate governance projects and assess what counts with Corporate governance that we are not counting.

– Who will be responsible for deciding whether CRM SALES goes ahead or not after the initial investigations?

– What are your most important goals for the strategic CRM SALES objectives?

– How will we insure seamless interoperability of CRM SALES moving forward?

State-owned enterprise Critical Criteria:

Learn from State-owned enterprise leadership and look in other fields.

– What are our best practices for minimizing CRM SALES project risk, while demonstrating incremental value and quick wins throughout the CRM SALES project lifecycle?

Yelp, Inc. Critical Criteria:

Collaborate on Yelp, Inc. leadership and report on developing an effective Yelp, Inc. strategy.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which CRM SALES models, tools and techniques are necessary?

– Is CRM SALES Realistic, or are you setting yourself up for failure?

– How do we Improve CRM SALES service perception, and satisfaction?

SAP AG Critical Criteria:

Talk about SAP AG tasks and interpret which customers can’t participate in SAP AG because they lack skills.

– Who is the main stakeholder, with ultimate responsibility for driving CRM SALES forward?

– How likely is the current CRM SALES plan to come in on schedule or on budget?

– What new services of functionality will be implemented next with CRM SALES ?

Customer retention Critical Criteria:

Co-operate on Customer retention risks and check on ways to get started with Customer retention.

– What is the total cost related to deploying CRM SALES, including any consulting or professional services?

National Diet Library Critical Criteria:

Discourse National Diet Library risks and don’t overlook the obvious.

– Do CRM SALES rules make a reasonable demand on a users capabilities?

Commercial law Critical Criteria:

Accelerate Commercial law leadership and raise human resource and employment practices for Commercial law.

– How do we manage CRM SALES Knowledge Management (KM)?

Average revenue per user Critical Criteria:

Have a meeting on Average revenue per user tasks and know what your objective is.

– What role does communication play in the success or failure of a CRM SALES project?

– How will you measure your CRM SALES effectiveness?

Distributed management Critical Criteria:

Reconstruct Distributed management outcomes and devise Distributed management key steps.

– What are the barriers to increased CRM SALES production?

– What are our CRM SALES Processes?

Value creation Critical Criteria:

Co-operate on Value creation tactics and report on the economics of relationships managing Value creation and constraints.

– What can management do to improve value creation from data-driven innovation?

Data collection Critical Criteria:

Discourse Data collection outcomes and slay a dragon.

– Were changes made during the file extract period to how the data are processed, such as changes to mode of data collection, changes to instructions for completing the application form, changes to the edit, changes to classification codes, or changes to the query system used to retrieve the data?

– Traditional data protection principles include fair and lawful data processing; data collection for specified, explicit, and legitimate purposes; accurate and kept up-to-date data; data retention for no longer than necessary. Are additional principles and requirements necessary for IoT applications?

– Are we collecting data once and using it many times, or duplicating data collection efforts and submerging data in silos?

– Do we double check that the data collected follows the plans and procedures for data collection?

– Do data reflect stable and consistent data collection processes and analysis methods over time?

– Are there standard data collection and reporting forms that are systematically used?

– What is the definitive data collection and what is the legacy of said collection?

– Who is responsible for co-ordinating and monitoring data collection and analysis?

– Do you have policies and procedures which direct your data collection process?

– Do we use controls throughout the data collection and management process?

– How can the benefits of Big Data collection and applications be measured?

– What protocols will be required for the data collection?

– Do you clearly document your data collection methods?

– What is the schedule and budget for data collection?

– Is our data collection and acquisition optimized?

Project management Critical Criteria:

Discuss Project management goals and probe using an integrated framework to make sure Project management is getting what it needs.

– With agile processes promoting the concept of self-directed teams, is there room for the conventional project manager or does this role also need to evolve to suit the principles of the new paradigm?

– Key problem solving knowledge resides with the knowledge workers, and not the manager. So, how do we adapt project management techniques to deal with this key reality?

– How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?

– Does the software Quality Assurance function have a management reporting channel separate from the software development project management?

– Can we say that the traditional project team is not self-organized, no matter how complex the project is, and what level of team we are discussing?

– Just what is a project management office, and how can it help you address the unique project management challenges in your organization?

– What will be the consequences to the business (financial, reputation etc) if CRM SALES does not go ahead or fails to deliver the objectives?

– Are your current project management and time and expense capture applications outdated and expensive to update and maintain?

– Are there process theory explanations for differentiating better from less successful ways to implement agile techniques?

– How much effort and investment in time and resources will be required to develop new tools, templates and processes?

– How do organizations adapt to a radically new framework such as agile?

– Can Agility Work With a Waterfall Project Management Process in our Setting?

– How will stakeholders and customers react to the change?

– What work wouldnt get done if no more funds were added?

– What project management certifications do you hold?

– What is agile project management?

– What is Project Management?

– What is agile anyways?

– What is scrum?

Talent management Critical Criteria:

Accumulate Talent management visions and slay a dragon.

– Does CRM SALES include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– Think about the functions involved in your CRM SALES project. what processes flow from these functions?

– How much does it cost to set up an online learning management system?

Berkman Center for Internet & Society Critical Criteria:

X-ray Berkman Center for Internet & Society quality and budget for Berkman Center for Internet & Society challenges.

Google Plus Critical Criteria:

Brainstorm over Google Plus goals and clarify ways to gain access to competitive Google Plus services.

Bullwhip effect Critical Criteria:

Detail Bullwhip effect visions and arbitrate Bullwhip effect techniques that enhance teamwork and productivity.

– What are internal and external CRM SALES relations?

Integrated management Critical Criteria:

Chart Integrated management tactics and intervene in Integrated management processes and leadership.

– Who will provide the final approval of CRM SALES deliverables?

– What is Effective CRM SALES?

Corporate liability Critical Criteria:

Review Corporate liability governance and overcome Corporate liability skills and management ineffectiveness.

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to CRM SALES?

– What are the top 3 things at the forefront of our CRM SALES agendas for the next 3 years?

Privacy law Critical Criteria:

Incorporate Privacy law adoptions and frame using storytelling to create more compelling Privacy law projects.

– Have you considered what measures you will need to implement to ensure that the cloud provider complies with all applicable federal, state, and local privacy laws, including ferpa?

– Do you conduct an annual privacy assessment to ensure that you are in compliance with privacy laws and regulations?

– In what ways are CRM SALES vendors and us interacting to ensure safe and effective use?

– Is CRM SALES dependent on the successful delivery of a current project?

Mainframe computer Critical Criteria:

Merge Mainframe computer quality and create Mainframe computer explanations for all managers.

– How can we improve CRM SALES?

– How much does CRM SALES help?

Multichannel marketing Critical Criteria:

Use past Multichannel marketing engagements and achieve a single Multichannel marketing view and bringing data together.

– Which CRM SALES goals are the most important?

Customer satisfaction Critical Criteria:

Revitalize Customer satisfaction projects and get answers.

– Do we Make sure to ask about our vendors customer satisfaction rating and references in our particular industry. If the vendor does not know its own rating, it may be a red flag that youre dealing with a company that does not put Customer Service at the forefront. How would a company know what to improve if it had no idea what areas customers felt were lacking?

– What is the difference, if any, in customer satisfaction between the use and results of agile-driven software development methods and the use and results of plan-driven software development software development methods?

– How important are hard measurements that show return on investment compared to soft measurements that demonstrate customer satisfaction and public perception?

– Performance Standard: What should be the standards for completeness, reliability, accuracy, timeliness, customer satisfaction, quality and/or cost?

– Has it re-engineered or redesigned processes, and leveraged technologies to improve responsiveness, Customer Service and customer satisfaction?

– How does the company manage the design and delivery of products and services that promise a high level of customer satisfaction?

– Does CRM SALES create potential expectations in other areas that need to be recognized and considered?

– Is the Customer Satisfaction Process something which you think can be automated via an IVR?

– How does the firm measure and monitor client service and customer satisfaction?

– What employee characteristics drive customer satisfaction?

Business judgment rule Critical Criteria:

Deduce Business judgment rule issues and secure Business judgment rule creativity.

– What knowledge, skills and characteristics mark a good CRM SALES project manager?

– Why should we adopt a CRM SALES framework?

Operations management for services Critical Criteria:

Weigh in on Operations management for services quality and raise human resource and employment practices for Operations management for services.

– Which individuals, teams or departments will be involved in CRM SALES?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the CRM SALES Self Assessment:

store.theartofservice.com/CRM-SALES-Complete-Self-Assessment/

Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

gerard.blokdijk@theartofservice.com

www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Sustainable market orientation External links:

Stock market External links:

Stock market today: News, data and summary – MSN Money
www.msn.com/en-us/money/markets

What is the stock market and what does the stock market …
www.answers.com/Q/What_is_the_stock_market_and_what_does_the_stock_market_…

Yahoo – Business Finance, Stock Market, Quotes, News
finance.yahoo.com

Business analysis External links:

International Institute of Business Analysis – Official Site
www.iiba.org

What is PESTLE Analysis? A Tool for Business Analysis
pestleanalysis.com/what-is-pestle-analysis

Contract Business Analysis Repository
www.dcma.mil/WBT/CBAR

Organizational engineering External links:

Organizational Engineering – Home | Facebook
www.facebook.com/OrganizationalEngineering

Team Analysis – Organizational Engineering and …
www.iopt.com/team-analysis.php

[PDF]Organizational Engineering using Sociometric Badges
www.media.mit.edu/~bwaber/Waber-NetSci-07.pdf

Oracle Corporation External links:

Oracle Corporation (ORCL) Earnings Report Date – …
www.nasdaq.com/earnings/report/orcl

ORCL : Summary for Oracle Corporation – Yahoo Finance
finance.yahoo.com/quote/ORCL

Oracle Corporation – ORCL – Stock Price Today – Zacks
www.zacks.com/amp/stock/quote/ORCL

Marketing research External links:

Baltimore Research | Marketing Research
www.baltimoreresearch.com

Digital Marketing Research and Insights | Gartner
www.gartner.com/marketing

Participate in Paid Studies – AOC Marketing Research
aocresearch.com/participate-in-paid-studies

Financial management External links:

31 U.S. Code Subtitle III – FINANCIAL MANAGEMENT | US …
www.law.cornell.edu/uscode/text/31/subtitle-III

Financial statement External links:

Free Financial Statement (Personal) – LawDepot
www.lawdepot.com/contracts/financial-statement/?loc=US

Accounting Reports & Financial Statement Templates
quickbooks.intuit.com/accounting-reports

Service management External links:

Client Access – Service Management Group
reporting.smg.com

VeriSM™ | Service Management for the digital age
www.verism.global

Cerner – Service Management
remedyext.cerner.com

Customer equity External links:

How to Calculate Customer Equity | Bizfluent
bizfluent.com/how-10029169-calculate-customer-equity.html

What Is Customer Equity Example? – YouTube
www.youtube.com/watch?v=fs60raAEXns

What is customer equity? – Quora
www.quora.com/What-is-customer-equity

Social science External links:

Irrational Game | A fun Social Science game by Dan Ariely
irrationalgame.com

Social Sciences – Investopedia
investopedia.com/terms/s/social-science.asp

SOCIAL SCIENCE RESEARCH LAB – Wichita State University
webs.wichita.edu/?u=9112ssrl

Knowledge economy External links:

Are You Using Time Differently In The Knowledge Economy?
www.lifehack.org/645501/shifting-away-from-the-time-economy

Knowledge Economy | Rock Hill Economic Development
www.rockhillusa.com/key-businesses/knowledge-economy

Knowledge Economy – Investopedia
investopedia.com/terms/k/knowledge-economy.asp

Brand management External links:

Brand management in higher education: The University …
www.sciencedirect.com/science/article/pii/S0148296316000369

Corporate law External links:

KPPB LAW – Corporate Law Firm
www.kppblaw.com

Orlando Corporate Law | Real Estate Law | Estate Planning
shuffieldlowman.com

Organizational architecture External links:

Organizational Architecture – Home | Facebook
www.facebook.com/OrganizationalArchitecture

What Is Organizational Architecture? – Learn.org
learn.org/articles/What_is_Organizational_Architecture.html

Churn rate External links:

What Is Churn Rate? — The Motley Fool
www.fool.com/knowledge-center/what-is-churn-rate.aspx

What is Churn Rate? definition and meaning
www.investorwords.com/857/churn_rate.html

Sales management External links:

Efficio – Media Sales Management – CRM, Yield, Proposal
my.efficiosolutions.com

Sales Management Recruiting Firm – The Porter Group
www.portergroup.com

Sales management for small businesses – Intuit QuickBooks
quickbooks.intuit.com/sales

Organizational behavior External links:

Organizational behavior (Book, 2005) [WorldCat.org]
www.worldcat.org/title/organizational-behavior/oclc/53231375

Organizational Behavior – AbeBooks
www.abebooks.com/book-search/title/organizational-behavior

Organizational Behavior – OB – Investopedia
investopedia.com/terms/o/organizational-behavior.asp

International business External links:

International business
International business consists of trades and transactions at a global level. These include the trade of goods, services, technology, capital and/or knowledge. It involves cross-border transactions of goods and services between two or more countries. Transactions of economic resources include capital, skills, and people for the purpose of the international production of physical goods and services such as finance, banking, insurance, and construction. International business is also known as globalization. Globalization refers to the international trade between countries, which in turn refers to the tendency of international trade, investments, information technology and outsourced manufacturing to weave the economies of diverse countries together. To conduct business overseas, multinational companies need to separate national markets into one global marketplace. In essence there are two macro factors that underline the trend of greater globalization. The first macro-factor consists of eliminating barriers to make cross-border trade easier, such as the free flow of goods and services, and capital. The second macro-factor is technological change, particularly developments in communication, information processing, …

2018 INTERNATIONAL BUSINESS FESTIVAL
www.internationalbusinessfestival.com

Process management External links:

HEFLO BPM | Business Process Management
www.heflo.com

Infosys BPM – Business Process Management | BPM Solutions
www.infosysbpm.com

Abtran – Customer and Business Process Management …
abtran.com

Limited liability company External links:

Limited Liability Company Publications/Forms
www.cyberdriveillinois.com/publications/business_services/llc.html

Limited Liability Company – LLC – Investopedia
investopedia.com/terms/l/llc.asp

[PDF]Limited Liability Company (LLC) Cancellation …
bpd.cdn.sos.ca.gov/llc/forms/llc-3–4-7.pdf

Business process External links:

HEFLO BPM | Business Process Management
www.heflo.com

Infosys BPM – Business Process Management | BPM Solutions
www.infosysbpm.com

Microsoft Dynamics 365 – Modernizing Business Process …
cloudblogs.microsoft.com/dynamics365

Advisory board External links:

The Advisory Board Company – Official Site
www.advisoryboardcompany.com

The Science Advisory Board – Home Page
www.scienceboard.net

Advisory Board – Official Site
www.advisory.com

Socially responsible marketing External links:

What is SOCIALLY RESPONSIBLE MARKETING? What …
www.youtube.com/watch?v=n1omL-Wggqo

Socially Responsible Marketing and Ethics SOLVED – Sellfy
sellfy.com/p/MjuI

Market segmentation External links:

What is Market Segmentation? definition and meaning
www.investorwords.com/2988/market_segmentation.html

Define Market Segmentation & Targeting | Chron.com
smallbusiness.chron.com/define-market-segmentation-targeting-3253.html

Target Marketing Definition – Market Segmentation
www.thebalance.com/target-marketing-2948355

Business model External links:

Business Model Templates for PowerPoint – SlideModel.com
slidemodel.com/templates/tag/business-model

Business Model and Entities – WellMed Medical Group
www.wellmedhealthcare.com/about-us/business-model-and-entities

Business Model – Investopedia
investopedia.com/terms/b/businessmodel.asp

Change management External links:

[PDF]Organizational Change Management Readiness Guide
cdt.ca.gov/wp-content/uploads/2017/02/OCM-Readiness-Guide.pdf

Join Us | Change Management 2018
www.acmpconference.com/cm2018

Change management experts -Change Management Leaders
www.checksix.com

Database marketing External links:

Database Marketing Services – Reach The Unreachable
www.emaildatabase.marketing/database-marketing

Database marketing (Book, 1988) [WorldCat.org]
www.worldcat.org/title/database-marketing/oclc/17982239

Database marketing (eVideo, 1997) [WorldCat.org]
www.worldcat.org/title/database-marketing/oclc/794308239

Public finance External links:

National Public Finance Guarantee Corporation
www.nationalpfg.com

WPF – Women in Public Finance
www.wpfc.com

Public Finance Authority
www.pfauthority.org

Demographic data External links:

Nielsen Demographic Data (PopFacts) – Data.gov
catalog.data.gov/dataset/nielsen-demographic-data-popfacts

Demographic Data – LEP.gov
www.lep.gov/demog_data/demog_data.html

What is Demographic Data? – Definition from Techopedia
www.techopedia.com/definition/30326

Financial audit External links:

Forensic Restitution | Financial Audit Investigators
www.forensicrestitution.com

U.S. GAO – Financial Audit Manual
www.gao.gov/financial_audit_manual/overview

[PDF]November 2017 FINANCIAL AUDIT – TreasuryDirect
treasurydirect.gov/govt/reports/pd/feddebt/feddebt_ann2017.pdf

Open economy External links:

Open Economy Flashcards | Quizlet
quizlet.com/41494536/open-economy-flash-cards

Open Economy Macroeconomics – Princeton University Press
press.princeton.edu/titles/11032.html

[PDF]Mundell-Fleming Model of a Small Open Economy
www.laguardia.edu/economics/pdf/mundell_fleming_part5%5B1%5D.pdf

Organizational patterns External links:

Text Structure and Organizational Patterns Worksheets
www.englishworksheetsland.com/grade5/5structure.html

Quiz #4: Organizational Patterns – Instructure
bucks.instructure.com/courses/1073250/assignments/7694076

Corporate crime External links:

Corporate crime | law | Britannica.com
www.britannica.com/topic/corporate-crime

Corporate crime (Book, 1999) [WorldCat.org]
www.worldcat.org/title/corporate-crime/oclc/41211959

Corporate crime (Book, 2015) [WorldCat.org]
www.worldcat.org/title/corporate-crime/oclc/901996646

Microsoft Dynamics CRM External links:

Microsoft Dynamics CRM | PowerObjects
www.powerobjects.com

Microsoft Dynamics CRM Community Forum – Support & Help
community.dynamics.com/crm/f/117

Microsoft Dynamics CRM Community – Forums, Blogs, …
community.dynamics.com/crm

Cash conversion cycle External links:

Cash Conversion Cycle (Operating Cycle) – Financial Analysis
www.readyratios.com/reference/asset/cash_conversion_cycle.html

Calculate Cash Conversion Cycle (CCC) – The Balance
www.thebalance.com/calculate-cash-conversion-cycle-393115

Cash Conversion Cycle (CCC) | Investopedia
www.investopedia.com/terms/c/cashconversioncycle.asp

Corporate governance External links:

Corporate Governance – Investopedia
investopedia.com/terms/c/corporategovernance.asp

Regions Financial Corporation – Corporate Governance
ir.regions.com/governance.cfm

Morgan Stanley Corporate Governance
www.morganstanley.com/about-us-governance

State-owned enterprise External links:

State-owned enterprise reform (Book, 1998) [WorldCat.org]
www.worldcat.org/title/state-owned-enterprise-reform/oclc/40395306

state-owned enterprise – Wiktionary
en.wiktionary.org/wiki/state-owned_enterprise

SAP AG External links:

User Management, SAP AG
hrcentral.luxottica.com

User Management, SAP AG – myworkplace.state.pa.us:440
www.myworkplace.state.pa.us:440/saml2/idp/sso?saml2sp=KRONOS

User Management, SAP AG – haascnc.com
portal.haascnc.com

Customer retention External links:

Customer Retention & Loyalty Services | To Your Success
toyoursuccess.com

What is Customer Retention? Definition and Metrics – NGDATA
www.ngdata.com/what-is-customer-retention

Customer Retention Department | Verizon Community
community.verizonwireless.com/thread/939220

National Diet Library External links:

Online Gallery | National Diet Library
www.ndl.go.jp/en/gallery/index.html

The National Diet Library, Tokyo, Japan, 1949
www.loc.gov/pictures/item/2005688645

National Diet Library | library, Tokyo, Japan | Britannica.com
www.britannica.com/topic/National-Diet-Library

Commercial law External links:

Commercial Law legal definition of Commercial Law
legal-dictionary.thefreedictionary.com/Commercial+Law

Commercial law (Book, 2016) [WorldCat.org]
www.worldcat.org/title/commercial-law/oclc/947092379

[PDF]Title XXIV – Commercial Law
indianlaw.mt.gov/Portals/127/fortpeck/codes/titleXXIV.pdf

Average revenue per user External links:

Average Revenue Per User (ARPU) Definition by Dynamic …
www.dynamicyield.com/glossary/average-revenue-per-user

Average Revenue Per User | SaaS Metrics – Chargebee
www.chargebee.com/resources/glossaries/saas-metrics/arpu

Average Revenue Per User (ARPU) Definition | Investopedia
www.investopedia.com/terms/a/average-revenue-user-arpu.asp

Distributed management External links:

Distributed Management Objects – msdn.microsoft.com
msdn.microsoft.com/en-us/library/ms143546(v=sql.105).aspx

Top Down, Consensus & Distributed Management | …
wavelength.asana.com/organizational-structures

Value creation External links:

Value Creation Model | Meritage Funds
www.meritagefunds.com/value-creation-model

Data collection External links:

DATA COLLECTION – North Carolina Public Schools
www.ncpublicschools.org/program-monitoring/data

Project management External links:

CCRS | Project Management Institute
ccrs.pmi.org

Project Management Institute – Official Site
www.pmi.org

Talent management External links:

VA Learning University – Talent Management System
www.tms.va.gov

Snagajob – Talent Management System
hiring.snagajob.com/tms

Why Talent Management Is an Important Business Strategy
www.thebalance.com/what-is-talent-management-really-1919221

Bullwhip effect External links:

What is The Bullwhip Effect? – YouTube
www.youtube.com/watch?v=fNUmEw2EJPs

Bullwhip Effect Questions Flashcards | Quizlet
quizlet.com/23077386/bullwhip-effect-questions-flash-cards

The Bullwhip Effect and Your Supply Chain – Entrepreneur
www.entrepreneur.com/article/232953

Integrated management External links:

Peer Review Integrated Management Application (PRIMA)
www.aicpa.org/interestareas/peerreview/prima.html

Integrated Management Resources Group, Inc.
www.imrg2000.com

Association Integrated Management Services, LLC
aims.cincweb.com

Corporate liability External links:

Business liability insurance & corporate liability insurance
www.agcs.allianz.com/services/liability

Corporate liability (Book, 2000) [WorldCat.org]
www.worldcat.org/title/corporate-liability/oclc/43879774

Mainframe computer External links:

IBM Mainframe Computer Operator Jobs, Employment | …
www.indeed.com/jobs?q=IBM+Mainframe+Computer+Operator&start=10

Mainframe Computer Operator Jobs – Apply Now | …
www.careerbuilder.com/jobs-mainframe-computer-operator

Last operating ICT 1301 mainframe computer set to run again
newatlas.com/ict-1301-mainframe-computer-restored/29403

Multichannel marketing External links:

RRD Connect – Print & Multichannel Marketing Magazine
www.rrdonnelley.com/commercial-print/rrdconnect

Create a multichannel marketing plan | Smart Insights
www.smartinsights.com/quick-wins/multichannel-marketing-plan

RRD | Multichannel Marketing Communications
www.rrdonnelley.com

Customer satisfaction External links:

Dollar General Customer Satisfaction Survey – Welcome
www.dgcustomerfirst.com

Wawa Customer Satisfaction Survey – Welcome
www.mywawavisit.com

Big Lots! Customer Satisfaction Survey
biglots.survey.marketforce.com

Business judgment rule External links:

The Business Judgment Rule | CALI
www.cali.org/lesson/441

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